Refund policy

Last updated: October 30, 2026

We want you to love what you ordered from mourve. If something isn't right, you can return it within 14 days of delivery.

Eligibility

• Items must be unworn, unwashed and in their original condition, with all tags attached and in the original packaging.
• Pieces marked limited or final sale, gift cards and items bought on sale cannot be returned.
• Items that show signs of wear, odour, makeup, or damage that was not present on delivery will be sent back to you.

How to start a return

Email us at kalmatikamran213@gmail.com with your order number and the items you want to return. We'll reply with the return address and instructions. Items sent back without first requesting a return will not be accepted.

Unless the item arrived damaged or incorrect, return shipping costs are paid by the customer and are non-refundable. We recommend using a tracked service.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is defective, damaged or not what you ordered, contact us within 7 days of delivery with photos so we can make it right at no cost to you.

Exchanges

The fastest way to get a different size or colour is to return the item you have and, once the return is accepted, place a new order.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. Original shipping charges are not refunded.

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us.